Gravity Forms Help Scout Add-On (Latest Version)

This is a GPL-distributed version – clean, secure, and legally redistributed under the GPL license. No official vendor support is included.

Seamlessly integrate your WordPress forms with Help Scout, the powerful and user-friendly help desk service. With this add-on, you can transform any Gravity Form into a customer support intake form, automatically creating and managing tickets inside Help Scout. Provide world-class customer service, streamline your support workflow, and ensure your team stays organized.

Key Features

🔹 Seamless Integration

• Convert form submissions into Help Scout tickets in real time.

• Automatically assign tickets to specific mailboxes for better organization.

• Assign tickets to a particular team member for faster response times.

🔹 Conditional Logic Control

• Use Gravity Forms’ built-in conditional logic to decide when to create a Help Scout ticket.

• Only generate tickets if certain conditions are met (e.g., based on issue type, urgency, or user input).

• Prevents unnecessary tickets and keeps your help desk organized.

🔹 Customizable Ticket Content

• Define ticket content using merge tags for dynamic personalization.

• Include customer details, order information, or specific form responses.

• Create tailored support tickets that reduce back-and-forth communication.

🔹 Update Customer Profiles

• Automatically update customer information in Help Scout when a form is submitted.

• Keep your Help Scout customer database current with the latest user details.

• Build a comprehensive view of each customer for personalized support.

Benefits

• Improved Customer Experience: Respond quickly and efficiently to inquiries.

• Streamlined Workflows: Automate support ticket creation and assignment.

• Smarter Organization: Route tickets to the right person or department automatically.

• Less Manual Work: Eliminate the need to copy form submissions into Help Scout.

Example Use Cases

• Turn a Contact Us form into a direct Help Scout ticket generator.

• Route technical issues to IT support while billing questions go to accounting.

• Automatically update a customer’s Help Scout profile with order numbers, phone numbers, or account details.

• Provide customers with a faster resolution by assigning tickets to the right team member or mailbox instantly.

Technical Details

• Plugin Name: Gravity Forms Help Scout Add-On

• Version: Latest Release

• License: GPL (clean, secure, legally redistributed)

• Requirements:

  • WordPress (latest version recommended)

  • Gravity Forms (latest version)

  • Active Help Scout account