🎫 SupportCandy Export Ticket Addon – Latest Version

The SupportCandy Export Ticket Addon adds powerful CSV export functionality to your SupportCandy helpdesk system. It allows you to export ticket data quickly and securely based on filters and user roles — making reporting, backups, and analysis simple and efficient.

This version is GPL-distributed, clean, secure, and legally redistributed under the GPL license. (No official support included.)

⚙️ Key Features

• 📤 CSV Ticket Export – Export tickets to CSV format for easy reporting and analysis.

• 🔍 Filter-Based Export – Export tickets according to the active filters in your ticket list.

• 👥 Role-Based Access – Allow export functionality only for selected support agent roles or all users.

• 🔐 Permission-Based Data Access –

  • Administrators can export all tickets.

  • Agents can export only tickets they have access to.

  • Users can export only their own tickets.

• 📊 Comprehensive Field Export – Includes all available ticket list fields (except attachments, descriptions, and replies).

• ⚡ Easy to Use – No complicated setup required — activate and start exporting instantly.

💡 Why Use SupportCandy Export Ticket Addon

This addon is perfect for helpdesk teams and administrators who want to:

• Generate detailed reports for ticket trends.

• Analyze support workload or performance.

• Keep offline records of tickets.

• Share filtered ticket data with other departments securely.

🚀 Conclusion

The SupportCandy Export Ticket Addon enhances your helpdesk system by providing a fast, flexible, and secure way to export ticket data in CSV format. Ideal for teams that value control, transparency, and data accessibility — all within your WordPress dashboard.