📊 SupportCandy Reports Addon – Insightful Business Analytics

Statistics and reports are crucial for understanding how your support team and business are performing. The SupportCandy Reports Addon helps you generate comprehensive reports on tickets, agent performance, SLAs, and customer activity, giving you a clear view of your support operations.

With these insights, you can make data-driven decisions to improve response times, customer satisfaction, and overall efficiency.

✨ Key Features

🖥️ Dashboard Overview

• Get a quick snapshot of reports for any set time period.

• Select which reports to display for a clean and focused dashboard.

🎫 Ticket Statistics

• Analyze the number of tickets received during any time frame.

• Track trends and workload for your support team.

⏱️ First Response Time

• Measure how quickly agents respond to new tickets.

• Understand average response times to improve customer satisfaction.

🏷️ Category & Custom Field Reports

• Generate reports for categories or custom fields with options.

• Displayed as horizontal bars for easy viewing on any device.

⭐ Ratings

• Works with the Satisfaction Survey Addon.

• Provides insights into customer satisfaction and support quality.

📉 SLA Tracking

• Identify tickets that went out of SLA for better compliance.

• Helps improve service level agreements and team accountability.

👥 Active Customers

• View top customers based on the number of tickets created.

• Gain insights into customer engagement and support needs.

🎁 What We Offer

• Comprehensive ticket analytics and SLA monitoring.

• Easy-to-read visual reports with charts and graphs.

• Insights to optimize agent performance and customer satisfaction.

• Data-driven decision-making to enhance overall support efficiency.

🔐 Conclusion

The SupportCandy Reports Addon equips your support team with powerful reporting tools. Track ticket statistics, measure agent response, monitor SLAs, and identify active customers—all in one place. Make smarter business decisions and deliver top-notch customer support with actionable insights