- ✔ Verified by VirusTotal
- ✔ 100% Original Product & Virus-Free
- ✔ Lifetime Free Updates on Single Purchase
- ✔ Unlimited Website Usage
- ✔ Prices in USD (Tax Included)
🔥 Limited-Time Deal — Ends Soon!
SupportCandy Reports Addon 3.1.3
Original price was: $25.00.$2.99Current price is: $2.99.
Description
📊 SupportCandy Reports Addon – Latest Version
The SupportCandy Reports Addon gives you the insights you need to measure and improve your customer support performance. It provides detailed, real-time analytics about your tickets, agents, response times, SLAs, and customer satisfaction.
This version is GPL-distributed, secure, and legally redistributed under the GPL license (no official support included).
⚙️ Key Features
🧭 1. Dashboard Overview
View a summary of essential helpdesk metrics in one glance. Customize which reports appear on your dashboard and set the time period to monitor.
🎫 2. Ticket Statistics
Track how many tickets your support team receives over a specific duration — perfect for identifying trends in support demand.
⏱️ 3. First Response Time Report
Measure the average time agents take to respond to new tickets. Helps improve response speed and customer satisfaction.
🗂️ 4. Category & Custom Field Reports
Generate bar chart reports for ticket categories or any custom field with selectable options — great for spotting the most frequent issues.
⭐ 5. Customer Satisfaction (Ratings)
Integrated with the Satisfaction Survey Addon, this report displays customer ratings and feedback to evaluate support quality.
📉 6. SLA (Service Level Agreement) Reports
Monitor how many tickets breach SLA deadlines over time, displayed in easy-to-read line charts.
👥 7. Active Customers Report
Identify your most engaged or frequent customers by listing users with the highest number of created tickets.
💡 Why Choose the SupportCandy Reports Addon
Get data-driven insights into your support operations.
Improve agent performance using measurable statistics.
Identify problem areas quickly through visual reports.
Maintain accountability and transparency within your support team.
All reports are interactive, visual, and mobile-friendly.
🚀 Conclusion
The SupportCandy Reports Addon is an essential tool for businesses that rely on customer support performance. With easy-to-read charts, detailed metrics, and customizable dashboards, it helps you make informed decisions and continuously improve your helpdesk service.
Be the first to review “SupportCandy Reports Addon 3.1.3”
How to Install
Follow these quick steps to install from a .zip file or directly from your WP dashboard.
-
1
Go to Plugins → Add New
In your WordPress dashboard, open Plugins and click Add New.
-
2
Click Upload Plugin
Press Upload Plugin → Choose File and select the downloaded
plugin-name.zip. -
3
Install & Activate
Click Install Now, then Activate. You’re done!
-
4
(Optional) Enter License / Use Shortcode
Open Plugins → Your Plugin → Settings to enter your license. Add the box on the product page with:
[plugin_info_box]
Alternative: Install from WordPress directory
Go to Plugins → Add New, search the plugin name, click Install then Activate.
Manual (FTP) method
Unzip locally → upload the folder to /wp-content/plugins/ using FTP → activate from Plugins.
-
1
Go to Appearance → Themes
Click Add New → Upload Theme.
-
2
Upload the .zip file
Select
theme-name.zip, click Install Now, then Activate. -
3
Install Required Plugins
If prompted, click Begin installing plugins and activate them.
-
4
(Optional) Import Starter Content
Use the theme’s Demo Import (if provided) to load sample pages and settings.
Manual (FTP) theme install
Unzip the theme → upload to /wp-content/themes/ → activate from Appearance → Themes.
Reviews
There are no reviews yet.