📊 SupportCandy Satisfaction Survey Addon – Collect Valuable Feedback

Understand your customers better and improve your support quality with the SupportCandy Satisfaction Survey Addon. This powerful add-on allows you to gather feedback from clients regarding their experience with your support team or specific agents.

By integrating satisfaction surveys directly into your support tickets, you can get actionable insights on how your team is performing and identify areas for improvement. Customer opinions are critical for delivering excellent support and ensuring long-term loyalty.

✨ Key Features

📝 Customer Feedback Collection

• Collect ratings and comments for each support ticket.

• Allow customers to share their experience with agents and overall service.

📈 Actionable Insights

• Analyze survey results to improve agent performance.

• Identify trends in customer satisfaction for better service delivery.

✅ Easy Integration

• Seamlessly integrates into existing SupportCandy tickets.

• No coding required—ready to use out-of-the-box.

🔧 Customizable Surveys

• Customize questions and survey format to match your brand.

• Choose to show surveys for completed tickets only or all tickets.

🎁 What We Offer

• Real-time feedback from customers for every ticket.

• Insights to optimize support workflow and agent performance.

• Easy-to-use, fully integrated survey system.

• Increase customer satisfaction and loyalty effortlessly.

🔐 Conclusion

The SupportCandy Satisfaction Survey Addon empowers your business to hear directly from your customers. Gather feedback, measure agent performance, and enhance your support quality—because satisfied customers are loyal customers