💬 SupportCandy Satisfaction Survey Addon – Latest Version

The SupportCandy Satisfaction Survey Addon enables you to gather valuable customer feedback and monitor your support team’s performance directly within your WordPress helpdesk. It helps you understand how satisfied your customers are with the service provided, allowing you to continuously improve your support quality.

This version is GPL-distributed, clean, secure, and legally redistributed under the GPL license (no official support included).

⚙️ Key Features

⭐ Collect Customer Feedback

After a ticket is resolved, automatically send a satisfaction survey to the customer to rate their experience and provide comments.

💡 Gain Actionable Insights

Identify areas for improvement by analyzing feedback trends and customer sentiments toward your support agents and processes.

🧑‍💼 Agent Performance Tracking

Evaluate individual agent performance based on direct customer ratings, helping you reward excellence and improve service consistency.

⚙️ Seamless Integration

Fully integrates with your SupportCandy helpdesk system, linking survey results directly with tickets and reports.

📊 Detailed Reporting

Works hand-in-hand with the SupportCandy Reports Addon to display customer satisfaction statistics in your reports dashboard.

✉️ Automated Survey Triggers

Automatically send surveys when tickets close or reach a specific status—no manual follow-up required.

🗣️ Customizable Feedback Forms

Easily edit survey text, rating scales, and messages to match your brand tone and support workflow.

💎 Why Use the Satisfaction Survey Addon

• Measure customer happiness and service quality.

• Collect real, actionable feedback after every support interaction.

• Motivate your support agents through transparency and accountability.

• Integrate results seamlessly into your Reports Addon for analytics.

🚀 Conclusion

The SupportCandy Satisfaction Survey Addon is a must-have tool for any business that values customer experience. By automatically collecting and analyzing customer feedback, you gain the insights needed to maintain high-quality support and build stronger relationships with your clients.