⏱️ SupportCandy Timer Addon – Latest Version

The SupportCandy Timer Addon is a simple yet powerful tool designed to help you track and record the time spent on each support ticket. Ideal for managing productivity, billing, and performance insights, this addon ensures that every second of support work is accounted for.

This version is GPL-distributed, clean, secure, and legally redistributed under the GPL license (no official support included).

⚙️ Key Features

⏲️ Stopwatch-Style Time Tracking

Easily start, pause, and stop timers for each ticket. Track exact working time spent by agents for accurate reporting and analysis.

👥 Agent-Based Time Logs

Each support agent can manage their own timer, ensuring precise time tracking for accountability and productivity measurement.

📋 Automatic Time Records

Save and review recorded times directly within the ticket, providing a complete log of time spent per task.

📈 Productivity Insights

Use the collected time data to analyze your support efficiency, identify time-consuming issues, and make data-driven decisions for performance improvement.

🔄 Seamless SupportCandy Integration

Works natively with your existing SupportCandy setup — no complicated configuration needed. Simply install, activate, and start tracking.

💼 Ideal for Billing & Workload Analysis

Perfect for businesses that charge clients based on time spent or want to optimize staff workloads and response times.

💡 Why Use the Timer Addon

• Improve support team productivity and efficiency.

• Keep accurate records of time spent on every ticket.

• Simplify client billing or internal time reporting.

• Enhance decision-making with real-time time tracking data.

🚀 Conclusion

The SupportCandy Timer Addon brings clarity and precision to your customer support operations. With its stopwatch-style tracking and seamless integration, it helps you measure effort, optimize performance, and ensure no time goes unaccounted for — empowering better productivity and smarter business decisions.