👥 SupportCandy Usergroup Addon – Team Ticket Management

Managing support for organizations or companies can be challenging when multiple team members create tickets. The SupportCandy Usergroup Addon allows you to organize users into groups so they can collaborate and manage tickets efficiently. Supervisors can oversee all tickets in a group, while regular members can manage their own tickets.

✨ Key Features

🏢 Unlimited Usergroups & Members

• Create as many usergroups as needed.

• Add unlimited members to each group for full organizational coverage.

🔑 Supervisors Control

• Members marked as supervisors can see and manage all tickets created by their group members.

• Non-supervisor members only see their own tickets.

📋 Shared Ticket Visibility

• Enhance teamwork by allowing group members to view each other’s tickets where appropriate.

• Perfect for organizations with collaborative support workflows.

⚡ Efficient Support Management

• Quickly assign, track, and manage tickets across your teams.

• Helps reduce duplicated efforts and improves response times.

🎁 What We Offer

• Flexible usergroup creation for organizations of any size.

• Clear supervisor roles for full ticket oversight.

• Improved collaboration and productivity for teams.

• Seamless integration with SupportCandy for smooth workflow management.

🔐 Conclusion

The SupportCandy Usergroup Addon is ideal for businesses and organizations managing multiple users creating tickets. Supervised groups ensure that important tickets are seen and managed while maintaining privacy for individual members. Enhance team collaboration and streamline support workflows effortlessly