👥 SupportCandy Usergroup Addon – Latest Version

The SupportCandy Usergroup Addon is the perfect solution for organizations or companies that require multiple users to manage and view tickets collectively. It allows you to create user groups, assign supervisors, and streamline internal collaboration within your SupportCandy helpdesk system.

This version is GPL-distributed, clean, secure, and legally redistributed under the GPL license (no official support included).

⚙️ Key Features

🧑‍🤝‍🧑 Create Unlimited Usergroups

Easily organize your customers into groups or teams — ideal for companies or organizations with multiple employees managing support tickets.

🔁 Unlimited Members per Group

Add as many users as needed to each group, ensuring flexible scalability for businesses of all sizes.

👨‍💼 Supervisor Role Management

Designate specific members as supervisors who can view and manage all tickets within the group, providing better oversight and coordination.

👤 Individual Member Visibility

Regular members (non-supervisors) can only see their own tickets, ensuring privacy and proper role-based access control.

📂 Shared Ticket Access

Enable team members within an organization to collaborate effectively by sharing visibility of relevant support requests.

⚙️ Seamless Integration

Fully integrates with your SupportCandy system — manage groups directly from your helpdesk dashboard without additional setup.

💡 Why Use the Usergroup Addon

• Perfect for B2B support systems or companies serving multiple users from one client organization.

• Simplifies team-based ticket management and improves communication.

• Offers flexible role-based permissions for supervisors and regular members.

• Reduces redundancy by allowing shared visibility of related support requests.

🚀 Conclusion

The SupportCandy Usergroup Addon enhances your helpdesk with robust team management capabilities. By enabling group-based ticket visibility and supervisor control, it fosters better collaboration, accountability, and efficiency — making it an essential upgrade for business-focused support environments.