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TotalDesk – Helpdesk, Live Chat, Knowledge Base & Ticket System 1.8.1
Original price was: $39.00.$2.99Current price is: $2.99.
Description
🛠 TotalDesk – Complete Helpdesk Solution for WordPress
TotalDesk is the ultimate all-in-one helpdesk plugin for WordPress, designed to centralize and simplify your support workflow. Instead of managing multiple plugins, TotalDesk combines a ticket system, live chat, knowledge base, notifications, reporting, and integrations into a single, streamlined platform. Perfect for agencies, businesses, or SaaS platforms looking to provide professional support.
🌟 Key Features
Ticket System
3 unique ticket forms for different purposes
Inbox fetching for automatic ticket collection
Roles: Agent & Reporter
Dedicated My Tickets Page for users
Set default values for new tickets
Custom ticket status, types, projects, and systems
Attachment support for easy file sharing
Notifications to inform agents of new activity
HTML WYSIWYG comment form for rich content
Saved replies to streamline responses
Logging & history system for audit purposes
XLS export for reporting
Email reply support for reporters & agents
Ticket overview with color-coded status
Notifications
Email notifications for ticket creation, replies, status changes, or agent assignments
Desktop notifications for real-time alerts
Slack notifications for team updates
Live Chat
Start a chat as a new ticket or enter an existing ticket via ID
Offline messaging support when agents are unavailable
Every chat conversation is saved for reference
Knowledge Base
Create FAQs directly from tickets
Organize FAQs into topics with custom icons
Live search functionality for quick answers
Track FAQ views for insights
3 built-in widgets
Two layouts: boxed and list
Sort FAQs by popularity or view count
Reporting
Tickets by Agent, Status, Type, System
Tickets by Year, Month, Year & Month
Integrations
WooCommerce – manage support for your online store
Envato – integrate support for Envato products
Slack – real-time team notifications
Other Features
Fully documented for easy setup and customization
Streamlined, all-in-one interface to replace multiple plugins
Easy to manage support workflow from a single dashboard
TotalDesk provides a professional, centralized support system for WordPress websites, allowing your team to handle tickets, live chats, and knowledge base management effortlessly while keeping users happy with timely notifications and support.
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How to Install
Follow these quick steps to install from a .zip file or directly from your WP dashboard.
- 1
Go to Plugins → Add New
In your WordPress dashboard, open Plugins and click Add New.
- 2
Click Upload Plugin
Press Upload Plugin → Choose File and select the downloaded
plugin-name.zip. - 3
Install & Activate
Click Install Now, then Activate. You’re done!
- 4
(Optional) Enter License / Use Shortcode
Open Plugins → Your Plugin → Settings to enter your license. Add the box on the product page with:
[plugin_info_box]
Alternative: Install from WordPress directory
Go to Plugins → Add New, search the plugin name, click Install then Activate.
Manual (FTP) method
Unzip locally → upload the folder to /wp-content/plugins/ using FTP → activate from Plugins.
- 1
Go to Appearance → Themes
Click Add New → Upload Theme.
- 2
Upload the .zip file
Select
theme-name.zip, click Install Now, then Activate. - 3
Install Required Plugins
If prompted, click Begin installing plugins and activate them.
- 4
(Optional) Import Starter Content
Use the theme’s Demo Import (if provided) to load sample pages and settings.
Manual (FTP) theme install
Unzip the theme → upload to /wp-content/themes/ → activate from Appearance → Themes.
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