⏱️ SupportCandy Timer Addon – Track Time Effortlessly

Keep your support team productive and efficient with the SupportCandy Timer Addon. This powerful add-on allows you to record and track the time spent on individual tickets, giving you insights into your support process and helping you make informed productivity decisions.

Designed like a stopwatch for each ticket, the addon provides precise tracking of how long agents spend on resolving tickets. This helps in evaluating performance, optimizing workflow, and identifying tickets that may require additional attention.

✨ Key Features

🕒 Ticket Time Tracking

• Start, pause, and stop the timer for each ticket individually.

• Accurately record time spent on every support ticket.

📈 Productivity Insights

• Analyze time data to optimize workflow.

• Identify tickets that consume more time for better task allocation.

✅ Easy-to-Use Interface

• Simple stopwatch design integrated directly into tickets.

• No complex setup required—just start tracking.

🔧 Supports All Roles

• Agents can track their own tickets.

• Admins can view time spent across all tickets for reporting.

🎁 What We Offer

• Efficient ticket time management for support teams.

• Insights to improve productivity and workflow.

• Easy integration with existing SupportCandy setup.

• Simple and intuitive timer interface.

🔐 Conclusion

The SupportCandy Timer Addon is a must-have tool for any support team. Track ticket handling time with ease, analyze performance, and make better productivity decisions for your brand. Turn every support ticket into actionable insights